Support

How can we help?

Get help with roster import, subscriptions, cloud restore, reports or account access.

Contact

The primary support channel is inside the app. Open Settings > Support to create a request and follow staff replies in the same thread.

Useful details to include

Your account email address.
The feature you were using.
The approximate date and time of the issue.
The roster file type, if the issue is related to import.
A short description of what you expected and what happened.

App Store review

Review teams can use this page as the public support URL. User-specific support is handled inside the app after sign-in so account and roster issues stay tied to the correct user record.

Important notice

Crew Prime is independent and is not affiliated with any airline, employer, crew portal, payroll system, flight operations system, or aviation authority. For official roster, payroll, compliance, and operational information, always use your airline, employer, or official company systems.

Privacy

Do not send passwords, full portal credentials, payment card numbers, or unnecessary sensitive information in support messages.