Frequently asked questions

Clear answers before you start

Product scope, data handling, subscriptions and support in one place.

What is Crew Prime?
Crew Prime is an independent roster, logbook, route map and income planning companion for pilots and flight crew.
Is Crew Prime affiliated with an airline or aviation authority?
No. Crew Prime is independent from airlines, employers, crew portals, payroll systems and aviation authorities. Official company systems remain the authority for roster, payroll, compliance and operational decisions.
Which roster sources can I use?
Crew Prime supports selected roster files, calendar feeds, portal-based workflows and manual corrections. Available detail depends on the source and company format.
Does Crew Prime work offline?
Existing records stored on the device remain available for features that do not require a connection. Imports, cloud operations, subscription verification and roster sharing require network access.
Are income calculations official payroll values?
No. Income calculations are personal planning estimates based on user-defined rules and available roster data. Always use employer payroll records for official amounts.
How does cloud backup work?
Cloud backup and restore are explicit account actions. Local export and import provide a separate device-file workflow. Supported records can be selected by available date controls.
Can I share my roster?
Yes. Roster sharing uses connections and supported field permissions. It is designed for personal coordination, not as an official company roster channel.
How do subscriptions work?
Crew Prime Pro is offered as auto-renewable monthly and yearly subscriptions purchased through Apple. Manage or cancel through Apple account settings, and use Restore Purchases after reinstalling or changing devices.
How do I contact support?
Open Settings > Support inside Crew Prime to create a request tied to your account. Public support information is also available on the support page.

Need account-specific help?

Use the in-app support channel after signing in.

Support information